Returns & Refunds Policy

At Car Life Store, we want you to be absolutely delighted with your purchase and how it enhances Your Car, Your Life. If for any reason you are not completely satisfied, we're here to help guide you through our returns process.

1. General Return Guidelines & Timeframes

  • Returns Accepted Within: We accept returns only within 15 days of receiving your order. The 15-day period begins once the package has been marked as delivered by the carrier.

  • Prior Notification Required: You MUST contact us at carlifestore.com@gmail.com before shipping any product back. Any products returned without prior notification will be rejected and returned to sender at your cost.

  • Condition for Return: To be eligible for a return, your item must be in the same condition that you received it: unused, with all original tags attached, and in its original packaging. It must also be accompanied by the receipt or proof of purchase.

2. Order Cancellation or Modification

  • Before Shipment: You may cancel or modify your order at any time prior to shipment.

    • If you choose to cancel and paid with a credit card, a 7% fee will be deducted from your refund. This fee covers merchant processing and refund transaction fees.

  • After Shipment (In Transit): If your order has already shipped and the goods are in transit, please contact us immediately. We will attempt to have the shipment intercepted and returned to the sender.

    • We cannot guarantee successful interception. If successful, costs incurred for shipping and logistics provider fees will be deducted.

    • If you paid with a credit card, a 7% fee will be deducted for merchant processing and refund transaction fees.

3. Returns Due to Personal Reasons (Buyer's Remorse)

  • If you decide to return a product due to personal reasons (e.g., not liking the item, ordered by mistake, or other non-defective reasons):

    • Return Shipping Cost: The return shipping costs will be your responsibility.

    • Original Shipping Fee: The original shipping fee charged for sending the item to you will not be refunded.

    • Customs Duties: Any customs duties incurred during the return process (e.g., when the item re-enters our warehouse country) will be your responsibility.

    • Improper Packaging: If you return accessories without proper packaging, resulting in damage during return shipping, you will be held liable for these damages, and your refund may be reduced or denied.

4. Defective or Incorrect Products Received

  • Reporting Deadline: If the product you received is defective or incorrect, you must report it to Car Life Store within 7 days of receiving the package.

  • Resolution: We will issue a return label (at our cost) and promptly send a replacement item.

  • Refund Option for Defective Items: If you choose to return the defective product instead of receiving a free replacement, we will deduct the original shipping cost from your refund once the return is received and processed.

5. Custom Orders & Pre-Ordered Parts

  • Cancellation Policy: If you wish to cancel your custom order after parts have already been ordered or production has begun, a 50% restocking fee will be applied.

  • Production Time: Custom orders cannot be canceled solely because the production time is longer than initially expected.

6. Installation and Fitment Issues

  • Product Ownership After Installation: Once the product has been installed, it is considered yours, unless there is a verifiable fitment issue.

  • Reporting Fitment Issues: If there is a fitment issue, you must email us at carlifestore.com@gmail.com with a detailed description of the problem and accompanying pictures within 7 days of receiving the package.

  • Our Guarantee: Car Life Store backs all of our products with a fitment guarantee when they are properly installed by a professional body shop or certified technician.

  • Resolution for Defective Fitment: If the product is indeed proven to be defective in fitment (not due to improper installation), we will issue a return label and send a replacement product.

  • Refund Option for Defective Fitment: If you choose to return the product instead of receiving a free replacement for a confirmed fitment defect, we will still charge a restocking fee and deduct the original shipping fees from your refund.

  • Damage/Alteration: If the item has been damaged or altered (e.g., cracked, bent, scratched, painted) after receipt, it is no longer eligible for a return or replacement due to fitment issues.

  • Double-Sided Tape Products: Products with double-sided tape can only be returned if the protective tape covering the adhesive has NOT been removed. Once the protective tape has been removed from even one of multiple products, the entire product is no longer returnable, and no refund or replacement can be offered. Therefore, please ensure you are fully satisfied with the product before removing any protective tape.

7. Shipping Damage Upon Receipt

  • Immediate Reporting: If you have received your product and it is damaged upon arrival, please contact us immediately at carlifestore.com@gmail.com with pictures of the damaged product and the shipping box.

  • Do Not Install: It is crucial DO NOT INSTALL THE DAMAGED PRODUCT. Once it is installed, we are unable to file a damage claim with the shipping carrier.

  • Claim Process: While Car Life Store quality checks each part that leaves our facility, if damage occurs, it is likely due to shipping, and a claim will need to be made with the shipping carrier. In this case, a new product will be sent out to you in exchange for the damaged one.

  • Refund Option for Shipping Damage: If you choose to return the product instead of exchanging it for a new one, you will be responsible for the return shipping costs. Any customs duties incurred during the return process will also be borne by you.

  • Reporting Deadline: All shipping damages must be reported to Car Life Store within 7 days of accepting the package, no exceptions.

8. Incorrect or Missing Products

  • Reporting Deadline: If you receive an incorrect product or find an item missing from your order, please send a picture of the incorrect product (if applicable) and your order confirmation number to carlifestore.com@gmail.com within 7 days of receiving your order.

  • Resolution: We will issue a return label immediately for incorrect products and send the correct item once the return package shows logistics tracking information.

  • Before Installation: Please test fit and double check that you have received the correct product before installing. Once the product is installed, we are unable to return it due to it being incorrect.

9. Lost Package in Transit

  • Regular Tracking: Once you have received your tracking number, please keep an eye on the tracking information regularly. Delays can occur, especially with international shipments.

  • Reporting Delays: If a package is delayed more than 7 business days beyond the estimated delivery date, please reach out to us immediately. The earlier we catch an error with the logistics service provider, the better chance we have at correcting it.

  • Lost Claim: If the package has been delayed for more than 3 weeks, it is likely considered lost, and we will need to file a claim with the shipping company before moving forward with a replacement or refund.

10. Return Address

Since Car Life Store may ship from and manage returns to several warehouses, please contact us at carlifestore.com@gmail.com to obtain the correct address of the warehouse corresponding to the product you wish to return. Do not send items to our administrative office.

11. International Order Specifics (Taxes, Duties, and Customs Clearance)

NOTE: For international orders, Car Life Store does not refund any VAT, GST, customs duties, handling fees, customs clearance fees, or other fees that may be charged by your country/region in connection with the shipment, if these were initially paid by the customer (DDU).

  • We strongly recommend that you familiarize yourself with your local tax and import policies before placing an order.

  • When the package arrives at customs, we will do our best to provide the necessary customs documents. However, please ensure that you are able to complete the customs clearance process. If customs clearance fails and the package is returned or destroyed due to reasons related to the buyer's non-cooperation with customs, any related costs and losses will be your responsibility.

For any further questions regarding our Returns & Refunds Policy, please don't hesitate to contact us at carlifestore.com@gmail.com. We are here to ensure Your Car, Your Life. is driven by satisfaction.